{"id":22541,"date":"2026-10-11T00:57:59","date_gmt":"2026-10-11T00:57:59","guid":{"rendered":"https:\/\/shpik.org\/product\/learn-puna-ne-mbeshtetje-143\/"},"modified":"2026-10-11T00:57:59","modified_gmt":"2026-10-11T00:57:59","slug":"learn-puna-ne-mbeshtetje-143","status":"publish","type":"product","link":"https:\/\/shpik.org\/en\/product\/learn-puna-ne-mbeshtetje-143\/","title":{"rendered":"T\u00eb punuarit n\u00eb Suport"},"content":{"rendered":"<p><strong>Target Groups:<\/strong><br \/>\nManagement Interested<br \/>\n<strong>Timeline:<\/strong><br \/>\nApprox. 10 hours (22 lessons)<br \/>\n<strong>Previous knowledge (recommended):<\/strong><br \/>\nBasic computer knowledge<\/p>\n<p><strong>Content<\/strong><\/p>\n<ul>\n<li>Procesi i biznesit, krijimi i vler\u00ebs dhe sh\u00ebrbimit t\u00eb IT-s\u00eb<\/li>\n<li>Siguria e informacionit<\/li>\n<li>\u00c7far\u00eb \u00ebsht\u00eb nj\u00eb gabim?<\/li>\n<li>\u00c7far\u00eb \u00ebsht\u00eb nj\u00eb problem?<\/li>\n<li>Hyrje n\u00eb k\u00ebrkesat e klientit<\/li>\n<li>P\u00ebritshm\u00ebrit\u00eb e klient\u00ebve p\u00ebr mb\u00ebshtetjen e nivelit t\u00eb par\u00eb<\/li>\n<li>Mb\u00ebshtetja nga nj\u00eb burim i vet\u00ebm<\/li>\n<li>Informacioni mbi statusin aktual<\/li>\n<li>Sigurimi n\u00eb koh\u00eb dhe i duhur i sh\u00ebrbimeve<\/li>\n<li>Sigurimi n\u00eb koh\u00eb dhe i duhur i sh\u00ebrbimeve<\/li>\n<li>Teknika e pyetjeve<\/li>\n<li>Nivelet e komunikimit<\/li>\n<li>P\u00ebrdorni ankesat si nj\u00eb mund\u00ebsi p\u00ebrmir\u00ebsimi<\/li>\n<li>Shmangni gabimet e mundshme<\/li>\n<li>K\u00ebshilla p\u00ebr sjellje profesionale<\/li>\n<li>Zgjidhja e problemeve<\/li>\n<li>Ofrimi i informacionit<\/li>\n<li>Procesi i p\u00ebrpunimit t\u00eb nj\u00eb problemi<\/li>\n<li>Sistemi mb\u00ebshtet\u00ebs<\/li>\n<li>Format themelore t\u00eb organizimit t\u00eb helpdesk-ut<\/li>\n<li>Punonj\u00ebsit dhe shkatht\u00ebsit\u00eb e tyre<\/li>\n<li>Operimi i sh\u00ebrbimeve sipas ITIL<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<ul>\n<li>Termat themelore, K\u00ebrkesat e klientit p\u00ebr mb\u00ebshtjetjen e nivelit t\u00eb par\u00eb<\/li>\n<li>K\u00ebrkesat e komunikimit, Detyrat p\u00ebr teknik\u00ebt e mb\u00ebshtetjes s\u00eb nivelit t\u00eb par\u00eb<\/li>\n<li>Roli i kompanis\u00eb mb\u00ebshtet\u00ebse<\/li>\n<\/ul>\n","protected":false},"featured_media":23667,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[111,114,123],"product_tag":[],"class_list":["post-22541","product","type-product","status-publish","has-post-thumbnail","product_cat-learn-administration-168","product_cat-learn-tik-2-172","product_cat-learn-networking-en-181","user-has-not-earned","first","instock","sale","virtual","purchasable","product-type-simple"],"_links":{"self":[{"href":"https:\/\/shpik.org\/en\/wp-json\/wp\/v2\/product\/22541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shpik.org\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/shpik.org\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/shpik.org\/en\/wp-json\/wp\/v2\/comments?post=22541"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/shpik.org\/en\/wp-json\/wp\/v2\/media\/23667"}],"wp:attachment":[{"href":"https:\/\/shpik.org\/en\/wp-json\/wp\/v2\/media?parent=22541"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/shpik.org\/en\/wp-json\/wp\/v2\/product_brand?post=22541"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/shpik.org\/en\/wp-json\/wp\/v2\/product_cat?post=22541"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/shpik.org\/en\/wp-json\/wp\/v2\/product_tag?post=22541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}